Customer Service Archives | Mesa Power Solutions

Generator technician on site with Mesa natural gas generators running.

Long Days in The Field

April 24, 2026

Reading Time: 2 minutesThe life of a field service technician is unique. There are early morning wakeups, late night callouts, and a roulette wheel of weather conditions. Tornadoes in Texas, blizzards in North Dakota, hurricane-force winds in Wyoming: these are just a few of the environmental challenges these warriors walk into on any given Tuesday. A little discomfort doesn’t faze this crew. They’re immune to everything except cold coffee. (Black coffee, 180° F, no more, no less) While most of us sit in a comfortable, climate-controlled environment, the field service division of Mesa Power Solutions is waiting in the wings. Always ready. One service call from making a difference. When a generator is running in a remote location (possibly hundreds of miles from the nearest donut shop) maintenance can be overlooked. “Overlooked” may be a polite way of saying neglected. When your operation depends on reliable, remote power, distance is an obstacle, no AI solution can erase. The only way to get the job done is to send a real human being. And not just any technician will do. Equipment Specific Training At

Mesa Power Solutions maintenance field shop damage photos from the Midland, Texas tornado.

Midland Offices Overcome Tornado Damage, Continue Customer Care

June 11, 2024

Reading Time: 2 minutesThe weather forecast in Midland, Texas, seemed normal the morning of May 30. The high would be around 100, but Shop Lead Johnathon Roderick said that is to be expected this time of year. “I think it was, you know, higher winds,” Roderick said about the forecast. “10 to 20 mile per hour winds later in the day is what was expected.” Clear skies most of the day gave way to a storm that exceeded expectations, as shortly after 5 p.m., weather alerts for a possible tornado and baseball-sized hail appeared on Midland workers’ phones. Roderick said he left work about five minutes before the warnings came. He saw what looked like a dust storm out of the window of his truck and thought little of it. “Like a minute later, I luckily was going under an underpass,” Roderick said. “It just happened so fast. It started raining really bad — crazy, ridiculous winds — so I just ended up staying under the underpass.” Jerome Goodboe — the health, safety, and environment manager — had left by the time the

Resilient Power Solutions for Critical Infrastructure: Leveraging Natural Gas Generators

November 1, 2023

Reading Time: 2 minutesThe world is rapidly changing, and maintaining a reliable power supply is paramount, especially for critical infrastructure systems such as hospitals, data centers, and emergency services. Disruptions to the electrical grid can have catastrophic consequences, making it imperative to invest in resilient power solutions. One technology that has proven its worth in ensuring uninterrupted power is natural gas generators. In this article, we will explore how natural gas generators offer a viable and efficient solution for critical infrastructure, focusing on their reliability, environmental benefits, and cost-effectiveness. Reliability When it comes to critical infrastructure, reliability is non-negotiable. Natural gas generators have established themselves as a reliable power source, offering consistent performance even during times of grid outages or extreme weather conditions. Unlike renewable energy sources that rely on weather conditions, natural gas generators provide continuous power, making them a steadfast choice for critical systems that demand an uninterrupted electricity supply. These generators are designed with advanced technology and sophisticated control systems that ensure seamless operations. They can automatically detect power failures and swiftly transition to generator power, minimizing downtime and preventing

Mesa Solutions and Alterra Power Systems Announce Transformative Partnership

September 26, 2023

Reading Time: 2 minutesFOR IMMEDIATE RELEASE Loveland, CO, September 12, 2023 – Mesa Solutions, a provider at the forefront of cutting-edge power solutions, is thrilled to announce a strategic distribution partnership for portable natural gas generator sets with Alterra Power Systems, a Palmer Johnson Company. This collaboration marks a significant milestone for both companies and sets the stage for a new era of excellence in power generation and power solutions. Alterra Power Systems has earned a stellar reputation as a trusted distributor specializing in power generation systems for commercial and mission-critical applications. With a team of industry veterans known for their expertise and commitment to quality, Alterra Power Systems has consistently delivered top-notch solutions to meet the unique needs of its clients. Palmer Johnson Enterprises, the parent company of Alterra Power Systems, brings to the partnership a rich history of industrial distribution excellence and innovation and a culture of customer service that complements Mesa’s core values perfectly. This combination of industry experience and unwavering dedication to customer satisfaction is truly unparalleled in the power generation industry. The partnership between Mesa and Alterra Power

This stock image is taken from beneath a power line tower. Transmission lines are seen along with the sky above.

Deregulated Markets vs. Regulated Markets: Illuminating the Electrical Landscape

August 17, 2023

Reading Time: 4 minutesElectricity flows through the modern world, driven by a fundamental question at the heart of this intricate system: Should electricity markets be regulated or deregulated? This question shapes how we produce, distribute, and price energy, forming a central debate in the electrical landscape. In this blog post, we’ll investigate the dynamic interplay between regulated and deregulated markets, exploring their advantages, and challenges. By illuminating these key aspects, we aim to offer a comprehensive overview of this pivotal choice that underpins the electricity grid’s operation. Previously, we looked at a basic overview of how the electric grid works in this blog post. Below, we’ll dive into the question about market regulation. Deregulated Markets: Fostering Competition and Innovation In deregulated markets, consumers gain the freedom to select their energy suppliers. This competition spurs innovation, fosters cleaner energy solutions, and offers competitive pricing to attract and retain customers. No longer confined to a one-size-fits-all model, consumers can now choose energy plans aligning with their preferences—whether those preferences involve renewable sources, fixed rates, or tailored services. Market Competition: Deregulated markets empower consumers with the freedom

Mesa Power Solutions generator being pulled by a tech truck out to its next service location.

Generator Delivery

September 9, 2020

Reading Time: 3 minutesGenerator Delivery is an ever-present variable in our industry. Much like ordering something from Amazon, it should be easy for the consumer. At Mesa Natural Gas Solutions our number one priority is the customer, whether you’re in Texas, Oklahoma, Wyoming, or anywhere else. Our 95% run time guarantee and best-in-class service sets us apart from our competition. We carefully select our technicians, and then send them through a rigorous five-week training program before we allow them to perform their duties alone. Part of that training program of training includes the generator delivery process, the steps involved, and why those steps are critical to providing the best in class service and guaranteed run time we mention. Mesa Solutions makes the delivery process of a generator as simple as a phone call. Once the generator is sized properly, it is the technician’s job to deliver the unit to the site. Our technicians then set it up, and train the operator personnel how to start, run, and maintain the unit. The unit will go through a Deployment Checklist before delivery. The Deployment Checklist ensures

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