The 21st century is old enough to be in an early mid-life crisis. The eternal optimism accompanying the calendar shift from the 90s to the 2000s has long faded. The 2020s are, in a way, a place of fear. Fear of ever-present technology, fear of when AI is going to become sentient and kill us all, and fear of all sorts of vegetable-borne illnesses. (Seriously look it up, there is a vegetable recall almost every week, many with dire consequences.). As a family, we are trying to manage the fear instilled in the kids by keeping a healthy (but skeptical) optimism about AI and technology. I also used to let my son lick the handrail at the airport whenever he wanted and ten years later, he has never been harmed by a vegetable.
Technology has a way of making people uneasy, although it is generally fun and incredibly useful. And while we can opine on the downside of technology for days, we generally benefit as a society from its inclusion into our lives. At Mesa we embrace technology as a method to elevate the service experience for our customers. Not only through our innovative natural gas generator designs, but every generator we manufacture has the capability to be accessed remotely for diagnostic purposes.
In-House Telemetry
Lots of companies slap a tracking tag on their equipment and monitor them with a cell phone, calling it “telemetry.” At Mesa we have a dedicated group of SCADA engineers who not only developed the current remote monitoring tools we use but are continually refining and innovating future offerings. Currently, Mesa has around-the-clock monitoring staffed by real people. Meaning no matter when your equipment is in distress, our people know about it. To increase peace of mind, our team also knows when the equipment is moved, shuts down, or even happily running without issue.
Peace of Mind
Back in the dark ages, determining if your generators were running out in the field included a (sometimes) long, late night drive to observe the little flashing light. Green meant all was working as intended, and red meant “all hands on deck”, the generator had an issue. If you are like me, a late-night drive sounds nice and relaxing but paying me to drive out and see if the light was red or green is not a good use of company time. Telemetry saves money and time. Gone are the days of sending a technician out on a natural gas generator that may or may not be having trouble. With the Mesa telemetry system, you can tuck-in and drift off to dreamland without worrying about your generators in the field.
Available Tech Support
So, what happens when your generator flatlines at two a.m. on Christmas Eve?
Depending on what the Mesa generator is powering, there could be massive impact on your facility or operation. In conjunction with our telemetry, we also offer 24/7 tech support based on the maintenance package you choose. (For more information about our maintenance packages please contact your sales representative here.) Depending on your location, our team will be onsite as soon as possible no matter the time of day or night.
Mesa Offers the Whole Enchilada
Generators, switch gear, telemetry and maintenance are all within reach when you choose a Mesa natural gas generator. We offer more than many generator manufacturers and all of our equipment is designed and assembled right here in the USA. For peace of mind for your site, building, or project, Mesa generators are the obvious choice. We offer a wide range of generator sizes and configurations to provide the perfect fit for your needs. Be sure and give us a call to discuss your specific needs and to speak to an actual live person. Yes, even though we rely on advanced technology like telemetry, the person on the other end of the call is always real.
No AI chatbots here. Just real people.
Not that we have anything against the AI chatbots, (I just hope they didn’t hear me.) But we are not going to be responsible for unleashing global destruction upon the earth when our AI bot escapes and runs amok. Don’t worry though, when the AI does come for you, hopefully you have eaten enough tainted broccoli to survive whatever diabolical destruction it has planned. Unfortunately, I am fairly certain licking handrails will not help, for that one you are on your own.
Just might want to get a tetanus shot.
