Late at night, on the outskirts of nowhere, Mesa generators are powering valuable oilfield infrastructure. A slight hum floats through the cool, summer dark and jackrabbits dart between the moonbeams on the desert floor. In the array of four generators, a unit sputters to a stop as the unit reverts to a shutdown condition; the darkness is silently pierced with a red blinking light. Through advanced radio technology (or possibly witchcraft), a distress signal is pushed out into the ether. Traveling hundreds of miles over the crackling airwaves, a beacon transmits the SOS to the command center, or tactical operations center (TOC) as it is known at Mesa.
Once the team in the TOC assesses the situation, a technician is dispatched. No matter the time, day or night, these brave souls are ready to go at a moment’s notice. Piloting fully laden service trucks, specifically designed to service, repair, and relocate Mesa generators. They are subject to blazing temperatures in the deserts of the southwest, snow and wind in North Dakota, and any weather conditions in between. They are solo mercenaries with a singular mission to keep the customer up and running. Solo? Maybe. But not alone.
Keeping Our People Safe
At Mesa the foundation of our culture, products, and company is our people. They are the ones who volunteer to jump out of bed at three a.m. to fix a generator. They are the ones who hang the alternators on the back of the engine during assembly. They are the ones who raise the American flags at over 30 locations every morning. Our people get it done and our commitment to them is to keep them safe.
Aside from the typical job safety analysis, safety meetings, and incentives, Mesa has one more unique way to ensure the safety of our people in the field. The TOC monitors the equipment diagnostics with advanced telemetry developed exclusively in-house by our engineering team. The command center also can monitor our technicians for potentially unsafe conditions. It may sound a bit like overreach, but we do not monitor their performance, only conditions that may be detrimental to their lives.
For instance, the H2S monitor every technician wears will alert the team in the TOC if the potentially deadly gas is present. They can then contact the tech or emergency services if necessary. We also keep track of their drive time and rest cycles. We follow DOT regulations and no tech is allowed (or encouraged) to work beyond those boundaries. If the tech needs any sort of assistance, safety or otherwise, the team in the TOC is monitoring their wellbeing 24/7. Generators can be replaced, but the lives of our field team are of utmost importance to us and getting them home safely is our #1 goal.
Safer Though Superior Technology
As much as our telemetry benefits our customers the professionals in the TOC pull double duty, making sure our technicians are safe in their daily efforts. So next time the air is clear and you are driving through the night, think of that lone technician out there in a white and blue truck. You can be certain they are safe and know that Mesa has their back. Even if you cant see them they are there, somewhere in the starlight keeping the power flowing. If you have interest in becoming a Mesa field service tech we have openings throughout the major basins. We have fully paid benefits for the employee and their family, competitive pay, and an incredible culture. Please click here for more information or fill out the contact form below to receive updated job postings and more!
